@article{2010, jstor_articletype = {research-article}, title = {The End of ServQual in Online Services Research: Where to from here?}, author = {Tate, Mary and Evermann, Joerg}, journal = {e-Service Journal}, jstor_issuetitle = {Special Issue: Services 2.0 - New Perspectives for IT Services / Guest Editor Tom Stafford}, volume = {7}, number = {1}, jstor_formatteddate = {Fall 2010}, pages = {pp. 60-85}, url = {http://www.jstor.org/stable/10.2979/ESJ.2010.7.1.60}, ISSN = {15288226}, language = {English}, year = {2010}, publisher = {Indiana University Press}, copyright = {Copyright © 2010 Indiana University Press}, }